Highlights from Automation at Think 2020 — Watch on demand sessions and catch up on industry insights, best practices and solutions.

Addressing your business needs during COVID-19

IBM Blueworks Live

Facilitate remote collaboration and distribution of new or changing processes to your workforce

IBM Automation? Workstream Services

Configure simple, straightforward automations to help with remote work — in minutes

IBM Automation rapid roadmap

Focused virtual workshop to uncover and prioritize your most critical business needs

Why automation matters

Work as we know it is changing?

Forward-looking enterprises use automation and AI to augment their core strengths, supplement their weaknesses and empower their people to focus on what’s important. Automation with AI enables your entire organization to be always-on, optimizing the delivery of goods and services to provide seamless continuity in dynamic markets.

The rise of intelligent automation

Automation technologies are developing at a breathtaking pace, and business leaders are faced with prioritizing areas to automate, and then choosing?between?technologies.?

This report from Forbes?shows?how operating executives are viewing their automation journeys — especially as intelligent automation becomes a reality.

The power of automation + AI

Digitizing the work and applying the power of AI allows you to:

  • Identify previously unseen opportunities for automation to have the greatest impact
  • Scan millions of pieces of data in a fraction of the time a human could?
  • Drive autonomous decision making and continuous process improvements?
  • Balance?human and machine tasks to build the optimal collaborative workforce

The power of your people

Striking the right balance between human and digital labor can build a stronger, more engaged hybrid workforce. Watch the animated short to see how automation frees up your people to do what they do best.

How IBM can help

Improved customer experiences


decrease in service desk tickets with cognitive technology and robotic automation1

Accelerated application-building


client application solutions quickly built on an IBM automation platform2

Heightened return on investment


ROI achieved by a leading banking client using an IBM automation platform3

What’s new in automation

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1 and 3 - Source: A Forrester Total Economic Impact Study Commissioned by IBM; The Total Economic Impact?Of?IBM Automation?For Application Management: Cost Savings?And Business Benefits Enabled?By IBM’s Automation Platform, March 2019.

Read the report (PDF, 967 KB) →

2 - Source: IBM internal data