Stay true to customer promises during times of uncertainty

Written by Saif Rivers | April 8, 2020 | Industries, Order Management

Here are some early observations and takeaways to help manage disruption today and get ahead of events in the future. more

5 challenges retailers face in giving customers what they want

Written by Jasmine Glasheen | February 26, 2020 | Artificial Intelligence (AI) in Supply Chain, Industries, Order Management...

It’s 2020, and omnichannel retailing is the bare minimum when it comes to meeting consumer’s growing expectations. Now, error reduction is the name of the game. Consumers are beginning to expect retailer’s to deliver the same frictionless, channel-less experience they get when browsing online. Furthermore, modern consumers aren’t the forgiving type. 32% of shoppers will more

4 retail trends for 2020

Written by Katie Devlin | December 16, 2019 | Industries

Most of the busiest and highest revenue-generating shopping days are now behind us. 2019 saw a record-breaking number of US shoppers: 189.6 million from Thanksgiving Day through Cyber Monday, an increase of 14% over last year’s 165.8 million. However, there’s still quite a bit of work to do for retailers to be meeting consumers’ expectations more