Behind the code: Meet Mitch Mason

January 6, 2020 | Trends and Profiles

Mitch Mason is Senior Offering Manager for IBM Watson Assistant, a cloud service that allows developers to build and train AI chatbots, or “virtual assistants.” Mitch has been recognized as a leader in the chatbot space and is guiding an effort to help businesses integrate conversational interactions into their applications with Watson. We took some ...read more


What’s next for NLP?

December 20, 2019 | AI for the Enterprise, Watson APIs

In my posts over the past few months, I’ve explained what NLP is, why it’s the backbone of AI integration in industries today, and how NLP can be put to work inside organizations. As we close out 2019 and look ahead to 2020, I want to address the future of NLP, where I see it ...read more


IBM Watson enables your business to get started with text-analytics

December 19, 2019 | AI for the Enterprise, Discovery and Exploration

What are text analytics? Text analytics can help organizations discover patterns in large unstructured data sets. Unstructured data, such as videos, photos and audio accounts for at least 80% of your company’s data, a true “blind spot” for most businesses. Add to this the fact that every second companies around the world add data to ...read more


Run Watson Language Translator service on any cloud

December 16, 2019 | News and Updates, Watson APIs

At IBM, we understand that you need a fully-integrated data and AI platform that modernizes how you collect, organize and analyze data on a global scale. As businesses expand to new markets, the need for multilingual support is key. Our answer to this challenge is the Watson Language Translator service. From the translation of internal ...read more


How to provide a seamless chat experience with ServiceNow and Watson

December 5, 2019 | Conversational Services

The customer service challenge A new generation of customers expect quality service anytime, anywhere, on the channel they choose, and in the language of their choice. If they do not receive immediate support, your business may end up losing a customer. Businesses today can simply not afford to sacrifice their quality of customer service. One ...read more


Watson Discovery’s new NLP feature prepare enterprises for LIBOR transition

December 4, 2019 | AI for the Enterprise

As a business owner, shielding your company from risk is among your primary concerns. You want to make certain that your decisions are security minded, sound and based on the best available data. So, when a scandal erupts around the longest running global interest rate standard – the London Interbank Offered Rate, or LIBOR – ...read more


IBM announces new industry-leading NLP features inside Watson Discovery

December 4, 2019 | AI for the Enterprise, Discovery and Exploration

Do you want to better understand the insights hidden within your essential business documents? It’s time to try Watson Discovery – recognized by both Gartner and Forrester as a leader in extracting insights – for your AI search app needs. In July 2019, IBM Watson coupled Watson Discovery with IBM’s Cloud Pak for Data integration ...read more


The How Behind Natural Language Processing (NLP)

November 4, 2019 | Discovery and Exploration, Trends and Profiles

In part one of the NLP blog series, Sean Sodha covered what Natural Language Processing (NLP) is and why industries are starting to implement NLP into their organizations. It's time now to take a deeper dive and understand the HOW behind NLP. ...read more


IBM launches new market leading capabilities for customer service AI with Watson Assistant

October 21, 2019 | AI for the Enterprise, Conversational Services

Today, we’re happy to announce new innovations that further advance our Watson Anywhere approach to scale AI across any cloud helping you provide better customer service AI. ...read more