AI for the Enterprise

Independent study finds IBM Watson Assistant customers can accrue $23.9 million in benefits

March 2, 2020 | AI for the Enterprise

Companies increasingly understand the importance of the customer experience, and are focusing on greater customer-centricity in how they interact, engage and serve customers. Yet customer service continues to fall short of consumer and buyer expectations, with limited service hours, multi-step routing journeys, and long wait times. Besides the immediate frustration relayed to contact center agents ...read more


What’s next for NLP?

December 20, 2019 | AI for the Enterprise, Watson APIs

In my posts over the past few months, I’ve explained what NLP is, why it’s the backbone of AI integration in industries today, and how NLP can be put to work inside organizations. As we close out 2019 and look ahead to 2020, I want to address the future of NLP, where I see it ...read more


IBM Watson enables your business to get started with text-analytics

December 19, 2019 | AI for the Enterprise, Discovery and Exploration

What are text analytics? Text analytics can help organizations discover patterns in large unstructured data sets. Unstructured data, such as videos, photos and audio accounts for at least 80% of your company’s data, a true “blind spot” for most businesses. Add to this the fact that every second companies around the world add data to ...read more


Watson Discovery’s new NLP feature prepare enterprises for LIBOR transition

December 4, 2019 | AI for the Enterprise

As a business owner, shielding your company from risk is among your primary concerns. You want to make certain that your decisions are security minded, sound and based on the best available data. So, when a scandal erupts around the longest running global interest rate standard – the London Interbank Offered Rate, or LIBOR – ...read more


IBM announces new industry-leading NLP features inside Watson Discovery

December 4, 2019 | AI for the Enterprise, Discovery and Exploration

Do you want to better understand the insights hidden within your essential business documents? It’s time to try Watson Discovery – recognized by both Gartner and Forrester as a leader in extracting insights – for your AI search app needs. In July 2019, IBM Watson coupled Watson Discovery with IBM’s Cloud Pak for Data integration ...read more


IBM launches new market leading capabilities for customer service AI with Watson Assistant

October 21, 2019 | AI for the Enterprise, Conversational Services

Today, we’re happy to announce new innovations that further advance our Watson Anywhere approach to scale AI across any cloud helping you provide better customer service AI. ...read more


A recap: here’s what you missed at this year’s BoxWorks

October 14, 2019 | AI for the Enterprise

At BoxWorks 2019, we were able to showcase the IBM and Box partnership, along with how it works and what’s in store for the future. ...read more


AIconics names IBM Watson Discovery Best Innovator in Natural Language Processing

June 20, 2019 | AI for the Enterprise, Discovery and Exploration

On June 11, the world’s only independently judged enterprise AI awards – the AIconics – named Watson Discovery the winner for “Best Innovation in NLP.” Natural Language Processing is the area of computer science and AI that governs the interaction between computers and human languages. Specifically, NLP concerns how computers process and analyze unstructured natural language data. ...read more


IBM Watson Assistant gets smarter and faster, making customer service a breeze

June 20, 2019 | AI for the Enterprise, Conversational Services

We're excited to announce new Watson Assistant features that are designed to change the way businesses interact with their users. Watson Assistant not only helps answer customer questions quickly and accurately, but it also ensures that employees are empowered to do their jobs efficiently. ...read more