Conversational Services

How to provide a seamless chat experience with ServiceNow and Watson

December 5, 2019 | Conversational Services

The customer service challenge A new generation of customers expect quality service anytime, anywhere, on the channel they choose, and in the language of their choice. If they do not receive immediate support, your business may end up losing a customer. Businesses today can simply not afford to sacrifice their quality of customer service. One ...read more


IBM launches new market leading capabilities for customer service AI with Watson Assistant

October 21, 2019 | AI for the Enterprise, Conversational Services

Today, we’re happy to announce new innovations that further advance our Watson Anywhere approach to scale AI across any cloud helping you provide better customer service AI. ...read more


IBM Watson Assistant gets smarter and faster, making customer service a breeze

June 20, 2019 | AI for the Enterprise, Conversational Services

We're excited to announce new Watson Assistant features that are designed to change the way businesses interact with their users. Watson Assistant not only helps answer customer questions quickly and accurately, but it also ensures that employees are empowered to do their jobs efficiently. ...read more


Building bots with empathy requires finding the right balance

May 6, 2019 | AI, Conversational Services

Research indicates people are more likely to disclose sensitive information anonymously to an AI interface than a human-operated virtual therapy platform. Learn more about how one company has built an empathetic bot to assist with mental health services. ...read more


What’s happening in conversational AI

February 21, 2019 | Conversational Services

Conversational AI is a type of artificial intelligence that enables software to understand and interact with people naturally, using spoken or written language. Chances are you’ve encountered conversational AI or chatbots on your smartphone or other smart device. ...read more


How to retain customers and agents with AI

January 14, 2019 | AI for the Enterprise, Conversational Services

Companies?spend?on average $4,000 or more to hire a call center service agent, with an additional average of $4,800 or more to train them. The high costs coupled with a 30% average employee?turnover?at U.S. call centers has put the pinch on the bottom line. ...read more


Introducing Watson Assistant Plus pricing plan and new powerful features

December 14, 2018 | Conversational Services, News and Updates

IBM Watson is expanding Watson Assistant’s capabilities to create personalized interactions and effortless experiences for end users. Today, we announced the new Watson Assistant Plus Pricing Plan for businesses. The Plus Plan introduces a new user-based pricing metric (Monthly Conversing Users or MCU), which will help business grow their virtual assistants without needing to worry about the quantity of messages each end user is sending to the system. ...read more


Watson services now available on-premises

October 11, 2018 | AI for the Enterprise, Conversational Services, Watson APIs

IBM now extends our leadership in data stewardship and privacy by announcing Watson Assistant and Watson Speech to Text services as available on IBM Cloud Private. This announcement extends Watson’s commitment to extending our capabilities across the public and private clouds. ...read more


From RoboChat to RoboBrain: UBank uses Watson to enhance customer satisfaction

October 8, 2018 | Conversational Services, Discovery and Exploration

With the power of Watson Assistant, RoboChat responds to customer queries on 40 core home loan topics, along with hundreds more associated questions. Initially trained on data collected from customer questions submitted through UBank's LiveChat experience, RoboChat continues to learn as more customers engage with it. ...read more