Custom Channel via API

Features

Users per month

Up to 1,000

unlimited

unlimited

unlimited

Messages per month

10,000

unlimited

unlimited

unlimited

Skills

5

50

50

50

Dialog nodes per skill

100

unlimited

unlimited

unlimited

Days worth of analytics data

7 days

30 days

90 days

Coming soon

Versions per dialog skill

 

10 versions

50 versions

50 versions

Max timeout limit

5 minutes

24 hours

7 days

7 days

Chat interface

 

Coming soon

Pre-built content
Disambiguation
Digressions
Intent conflict resolution

 

Intent recommendations

 

 

Customer service integrations

 

 

Search skill

 

Deployment

Leverage log data across instances

 

 

 

Data isolation

 

 

Mutual Authentication

 

 

 

HIPAA enabled

 

 

 

Usage and training data kept private by default

 

 

SLAs

 

99.50%

99.90%

 

Data resides onsite

 

 

 

Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

 

 

 

Lite

Plus

Premium

Deploy Anywhere

Language Support

Watson Assistant currently supports 12 languages and 1 in beta. However, support coverage differs from feature to feature. For a detailed view of the product’s support coverage by feature, go here.

    Channels

  • Messaging Channels

  • Custom Channel via API

  • Features

  • Users per month

    Up to 1,000

  • Messages per month

    10,000

  • Skills

    5

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    100

  • Days worth of analytics data

    7 days

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

     

  • Max timeout limit

    5 minutes

  • Chat interface

     

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

  • Digressions

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

     

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

     

  • Customer service integrations

    Seamless transition between Watson and live agents.

     

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

     

  • Deployment

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

     

  • Data isolation

     

  • Mutual Authentication

     

  • HIPAA enabled

     

  • Usage and training data kept private by default

     

  • SLAs

     

  • Data resides onsite

     

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

     

    Channels

  • Messaging Channels

  • Custom Channel via API

  • Features

  • Users per month

  • Messages per month

    unlimited

  • Skills

    20

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    unlimited

  • Days worth of analytics data

    30 days

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    10 versions

  • Max timeout limit

  • Chat interface

     

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

  • Digressions

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

     

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

     

  • Customer service integrations

    Seamless transition between Watson and live agents.

     

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

     

  • Deployment

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

     

  • Data isolation

     

  • Mutual Authentication

     

  • HIPAA enabled

     

  • Usage and training data kept private by default

     

  • SLAs

    99.50%

  • Data resides onsite

     

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

     

    Channels

  • Messaging Channels

  • Custom Channel via API

  • Features

  • Users per month

    unlimited

  • Messages per month

    unlimited

  • Skills

    50

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    unlimited

  • Days worth of analytics data

    30 days

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    10 versions

  • Max timeout limit

    24 hours

  • Chat interface

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

  • Digressions

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

  • Customer service integrations

    Seamless transition between Watson and live agents.

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

  • Deployment

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

     

  • Data isolation

     

  • Mutual Authentication

     

  • HIPAA enabled

     

  • Usage and training data kept private by default

     

  • SLAs

    99.50%

  • Data resides onsite

     

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

     

    Channels

  • Messaging Channels

  • Custom Channel via API

  • Features

  • Users per month

    unlimited

  • Messages per month

    unlimited

  • Skills

    50

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    unlimited

  • Days worth of analytics data

    90 days

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    50 versions

  • Max timeout limit

    7 days

  • Chat interface

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

  • Digressions

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

  • Customer service integrations

    Seamless transition between Watson and live agents.

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

  • Deployment

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

  • Data isolation

  • Mutual Authentication

  • HIPAA enabled

  • Usage and training data kept private by default

  • SLAs

    99.90%

  • Data resides onsite

     

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

     

    Channels

  • Messaging Channels

  • Custom Channel via API

  • Features

  • Users per month

    unlimited

  • Messages per month

    unlimited

  • Skills

    50

  • Dialog nodes per skill

    Dialog nodes connect your user’s input with the response provided by the assistant.

    unlimited

  • Days worth of analytics data

    Coming soon

  • Versions per dialog skill

    Manage the update process of your assistant more easily.

    50 versions

  • Max timeout limit

    7 days

  • Chat interface

    Coming soon

  • Pre-built content

    Add customer care and other industry-specific packages out-of-the-box to jump-start your assistant.

  • Disambiguation

    When a user’s request is unclear, Watson will automatically propose multiple options to their question, rather than respond incorrectly.

  • Digressions

  • Intent conflict resolution

    Use AI to identify human-introduced errors in your training data.

  • Intent recommendations

    Use your existing conversation data to train your assistant faster.

     

  • Customer service integrations

    Seamless transition between Watson and live agents.

     

  • Search skill

    Expand the knowledge of your assistant by searching unstructured data.

  • Deployment

  • Leverage log data across instances

    Incorporate insights from your production environment into your development environment.

     

  • Data isolation

  • Mutual Authentication

     

  • HIPAA enabled

     

  • Usage and training data kept private by default

  • SLAs

     

  • Data resides onsite

  • Run on any cloud, including IBM, Amazon, Google, Microsoft, and on-premises environments

Language Support

Watson Assistant currently supports 12 languages and 1 in beta. However, support coverage differs from feature to feature. For a detailed view of the product’s support coverage by feature, go here.

Frequently asked questions

Pictograph of a calendar   What counts as a user per month?

A user per month, or monthly active user (MAU), is any unique user who has at least one meaningful interaction with your assistant per calendar billing month across any of its integrations (provided each user is tracked with the same identifier).

Pictograph of a hand pointing at data   What qualifies as a meaningful interaction?

A message that your user sent into your assistant that received a response is a meaningful interaction. Welcome messages at the beginning of a new conversation are not charged.

Pictograph of three people   How do I track MAUs for authenticated or known users?

If you’re using our REST API or web chat inegrations, you need to provide us with a unique identifier (created by you) for each user that interacts with your assistant. We recommend a non-human identifiable database ID (i.e. a GUID) that doesn’t change throughout your customer lifecycle. If you’re using our Facebook, Slack or Intercom integrations, we pull the user ID from these sources automatically.

*To learn more about user based metering, please visit us here.

 

Pictograph of two people   How do I track MAUs for anonymous users?

If you’re using our REST API and you don’t have a userID because your user is anonymous, we recommend that you generate your own randomized ids using something like UUID. If you’re using web chat and a user doesn’t have an identifier provided by you, we will generate one for your user and cookie them with the anonymous identifier in the event that they return to your site later in the month. That way you’ll only be charged once for that user.

Pictograph of a digital device user   What if an anonymous user logs in and becomes identifiable with a known ID? Are you going to charge me twice?

If messages are sent with two different userIDs then yes, you will be charged twice. We recommend either prompting users to login prior to initiating a chat or using the anonymous value for that user throughout all of their sessions.

Pictograph of a lock   What if I don’t provide IBM with a userID for a given interaction?

We will charge based on the session identifier automatically, meaning that if this user returns a second time within the month after their session expires, they will be treated as two MAUs.

*To learn more about user based metering, please visit us here.

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