Feature spotlights

Solve abandonment with AI Struggle Analytics

AI alerts you to customer struggles in your digital world and helps you quantify business impact so you can prioritize a fix.

Learn "why" with leading session replay

Incorporating the powerful IBM Tealeaf CX capabilities gives you the micro lens on CX that lets you diagnose issues and opportunities to boost conversion.

Multi-channel journey analytics

New multi-channel path analysis provides a holistic understanding of customer journeys that attributes ROI so you know where to direct spend for maximum business impact.

Mindset analysis

Understand which events impact discovery, purchase consideration and advocacy to increase conversion, revenue and customer loyalty.

Make a better mobile experience

Understand and optimize your CX on mobile devices.

Eventing and alerting

Provides struggle detection and behavior reporting that pinpoint where and why experiences are occurring; powerful event and alert engines provide the ability to act on insights.

Usability analytics

Uncover usability flaws that cause customers confusion and struggle with functionality like replays, heatmaps, form analytics, and VOC integration. Compare segments side-by-side to optimize experience, content and campaigns.

The macro-to-micro advantage

Get both the what and they why behind your digital performance - from digital analytics to journeys to customer behavior - in one solution. Then take your CX to the next level.

Technical details

Software requirements

Use one of the following browsers for the best experience:

  • Chrome, version 60 or later.
  • Firefox, version 50 or later.

Hardware requirements

  • Workstation running a supported browser with a minimum of 1 GB RAM
  • Minimum screen resolution of 1024 x 768, with a recommended resolution of 1280 x 1024

See how it works

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