Create a more engaging and relevant shopping experience

IBM? XPS uses IBM Watson capabilities to provide a cognitive-driven, dialogue-based product recommendation engine. The software can mimic the conversation of an in-store expert to help your customers find what they need.

IBM XPS can learn your entire product catalog – including the latest products, inventory and logistics information – as well as process external content, like weather data. It can then recommend the most suitable product for each customer. And since it has the capacity to learn and evolve, it becomes more adept at surfacing the most relevant product offerings as it absorbs lessons from real interactions with customers.


Improves the customer experience

Learns and adapts to deliver optimal results through customer-driven insight.

Makes smarter recommendations

Enables contextual product recommendations based on digital conversations with customers about what they want.

Increases conversion rates

Guides the customer through his shopping journey to help boost conversion rates along the way and increase sales.

Provides valuable business insights

Helps make your entire business smarter by absorbing lessons from real interactions with customers.

Saves time and money

Faster to implement than custom-built solutions, this SaaS product lets you get started quicker at less cost.

Key features of IBM XPS

  • Natural language processing
  • Conversational commerce
  • Tailored product recommendations
  • Guided shopping experience
  • Cognitive learning for future use

Security and privacy in the cloud

  • IBM enables companies to scale and adapt quickly to changing business needs without compromising security, privacy or risk levels when using IBM cloud offerings.

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