Renew/upgrade your IBM Storage Systems HW or SW maintenance

IBM System Storage Hardware and Software Support Services provide around-the-clock (may vary by country) integrated hardware and software services backed by our global support infrastructure, product expertise and proprietary analytics tools – all from the company that built your storage devices. Maintain your powerful storage technology by relying on our global specialists, vast resources and advanced tools.


Helps optimize your support model with tiered service options.

Global support

Facilitates reduced downtime and optimized performance with integrated hardware and software support services delivered through a global support infrastructure.

Skilled expertise

Supports more effective, proactive support by skilled IBM resources with deep product knowledge.

Four good reasons to use these services

  • Support configured to your needs
  • Expert service delivery
  • Innovative technologies for faster, better response
  • Select the maintenance level that's right for your business

Which option is right for you?

  • Basic Care

    Get 24x7 (may vary by country) same-day response for hardware, remote support for software, and 24x7 support for Severity 1 problems.

  • Premier Care

    Upgrade your maintenance agreement to Premier Care & receive proactive support services designed to help prevent outages, including integrated HW/SW support.